New | Email to Case Premium
Canned Comments, a feature of Email to Case Premium, are records that contain pre-written text of what agents typically ask/say to their customers. When using the New Comment page, agents can quickly search for and insert existing Canned Comments. From there, they can make modifications / additions to the comment as neccessary and send the comment.
However, unless those agents have access to the Canned Comment object, tab and associated pages (via profile / permission set), they're often constricted to working with only those that their Administrator has set up.
I'm proposing that we provide an option for end users on the New Comment page to convert what they've typed in the comment body into a Canned Comment record. From there, perhaps we can package a sample approval process so that the Administrator can approve it (to activate it and available for future use).