New | Signature Slayer
Many of our Signature Slayer customers have often had the experience where unwanted social media icons and company logos are continuously received on all inbound emails for particular cases.
In certain instances, our customers may experience situations where a file (not meant for slaying) also presents itself several times on a case. In this instance, our customers may want to keep the original copy of the file and remove the duplicates. The removal of duplicates would only correspond to the case where they exist, and would not impact other cases.
There are two ways we could consider going about solving this.
Option 1: Provide a mechanism inside of the Signature Slayer Lightning Component to show all remaining files on the case which would not otherwise display for slaying. From that view, the user would have the option to review each file, see if there are duplicates, and resolve the duplicates while continuing to keep the original file.
Option 2: When files are inserted (or when the component loads on a case), automatically examine if duplicates exist, and if so, automatically delete them. Again, this action would only happen if duplicates existed on that particular case (or other object record being worked).