Allow for scheduled refresh / email delivery of Survey Insights

Similar to how Salesforce reports / dashboards can be scheduled for refresh and email delivery, Simple Survey customers may want this for the graphs / data generated  by a Survey Insight.

Pin image to Case Comment after hovering over it

In the Timeline, when hovering over an attached image on a comment, we would like to have it pinned to the comment and not just go away after we move the cursor away from the link.

Include Upgrade Notices inside of Setup Wizards

I'm not sure if this is technically feasible (or would require being a non-native solution), but it would be great if our app setup wizards could detect the app version customers are running compared to the version listed on the AppExchange, and if different, suggest an upgrade.

This check could be run each time the setup wizard is loaded, and display a toast notification if a difference in versions exist.

Change truncation on inbound comments to 32,768 rather than 4000

Currently when an inbound email is processed into a comment, both the comment and the Most Recent Public Comment HTML field are truncated at 4000 characters.

Since the Most Recent Public Comment HTML field can technically hold up to 32,768 characters, the comment and the Most Recent Public Comment HTML field should not be truncated before the 32,768 character mark.

Ultimately, this will allow those working cases to see more information in the comments themselves without the need to review the associated email messages.

Randomize Picklist Choices for Each Respondent

To counteract any bias from the ordering of answers, we should provide an option to randomize the display of picklist options on the survey landing page. For example, when a survey poses the question, "What is your favorite movie?" The choices should appear in a random order each time the landing page is accessed to prevent everyone from always picking the obvious answer, "The Princess Bride."

Create a survey link that can be embedded on a web page

My organization had a booth at a large conference and we had wanted to drive visitors to complete an awareness survey. It was frustrating that we were unable to do this with Simple Survey, as we wanted visitors to be able to complete the survey from an ipad station, not as a response to an email. We ended up having to use a Pardot form to capture responses and manually compile responses for analysis. Would love to see the ability to embed a survey link on a web page in a future release!

Default values for Case Fields on New Comment page

As an agent responding to a customer on the New Comment page, 9/10 times I change the status to With Customer. There may also be other fields I update in a consistent matter (such as always setting a Follow-Up 3 days out from my last response in case we don't hear back).

It would be awesome if the New Comment page could perform non-comitted field updates with pre-determined values.

For example, email comes into an existing case and the current status is Working. I navigate to the New Comment page, and the status automatically updates to With Customer. The status is officially updated in Salesforce to With Customer once I click the Save/Send button.

enable adding a link

in salesforce- object: cases- we have 4 fields with dependencies between them, so I add a link next to them, so the customer can open the link and see the "tree" of the dependencies fileds, like an overview, this link not appear in the E2CP and the customer cant access to this brain page, I want to ask the option to add links in E2CP its important tool for us

Live Preview New Comment page setup

With so many options and peferences for how the New Comment page should display, we should consider adding a Live Preview on the setup wizard as changes are made to the New Comment page configuration.

Monthly digest emails that indicate feature usage / time savings

It would be awesome if each month administrators were sent a report outlining what app features were used and the time saved.

For example, for Email to Case Premium customers, the email could contain information such as:

204 New Comment page loads
89 Canned Comments used
458 Field Updates performed
315 Contacts Automatically Created
37 Cases created via Forward to Case


45 Minutes Saved
89 Less Clicks

Case Split: Add functionality to notify case owner (original case/new case) of assignment;

Issue: In case split, I was unable to automatically notify the new case owner of the new case assigned to that person OR potentially even notify the original case owner if I wanted to change the case owner.
16sec Video (explaining issue): https://www.screencast.com/t/sYkHvsGv6

Screenshots to explain my idea:

• Screenshot (Assigning case owner) of functionality to be added: https://www.screencast.com/t/uCcKHo5gqp
• Screenshot (Case Split) of what I'm suggesting: https://www.screencast.com/t/wygig9CL4w

When a user adds a comment via Email Distribution, display their profile picture in Case Presentation Layer

Currently, if I respond to a case via Email Distribution, my comment is added by API User, and API User's profile picture displays next to the comment. When revisiting this case in Salesforce, it takes a little extra effort in reviewing the comment list to see who said what.

It would be awesome if:

1. Email to Case Premium could recognize the email came from an address matching a user, and pulled the profile picture for that user to be displayed next to the comment.
2. The Created By information in the comment read something like: "Created By API User via John Smith at MM/DD/YYYY X:XX PM"

Allow prioritization for contact selection with duplicate emails

It would be great if we could configure a "priority" for how emails are matched to contacts in the case of duplicate emails in Salesforce.  Right now this is done off created date (and also primary vs secondary email), but it would be nice to be able to customize this logic.

Reply to all based on last email

In E2CP, the "reply to all" is based on fields that were popualted upon the case creation, based on the first email.
We would like to be able to use "Reply All" based on the last email. so if contacts were removed / added, the list will be updated. 

Process Email Already in Salesforce

Primarily as an Admin utility, create a mechanism where an email message that already exists in Salesforce can be processed by Email to Case Premium without having to re-forward it back into the routing address. As an example, one support team may be managing support requests through an email inbox and a received message should be redirected to a team using Email to Case Premium. This could be used by end-users that manage email through Salesforce and would like to quickly create a case from a single message. This could also be used to facilitate transitioning a team from a shared inbox to Email to Case Premium.

Additionally, this could be used during testing/training in a sandbox for populating case data from sample email messages without needing to alter any existing email server setups. This could also be used to resolve problems as a result of an outage or error condition where email messages have been captured by Salesforce but not processed by Email to Case Premium.