New | Simple Survey
Simple Survey serves primarily as a transactional surveying solution. (i.e. Survey sent when Case Status is updated to Closed.)
While we do offer a few survey sending workflows in an extension package, it would be awesome if we could build workflows for our customers, almost in an automation wizard fashion. The idea is that administrators would be prompted with a series of questions for how they're planning to send their survey, and Simple Survey would actually create the automation for them (whether it live in a Workflow Rule, PB Process or Trigger).
For example, we can prompt admins with questions such as:
What object are you looking to send surveys off of? For example, Case, Opportunity, Project.
What action should trigger the sending of a survey? For example, Case Closure, Opportunity Closed Won, Project Completion.
Should surveys be sent immediately after those actions? Y / N
If No, how long after should they be sent? For example, 12 Hours, 24 Hours, 2 Days.
Should customers always recieve a survey or do you want to prevent oversurveying?
If the latter, if a survey was sent to a client today, when's the next time they should be surveyed? For example 5 days, 2 weeks, 1 month.