New | Email to Case Premium
Primarily as an Admin utility, create a mechanism where an email message that already exists in Salesforce can be processed by Email to Case Premium without having to re-forward it back into the routing address. As an example, one support team may be managing support requests through an email inbox and a received message should be redirected to a team using Email to Case Premium. This could be used by end-users that manage email through Salesforce and would like to quickly create a case from a single message. This could also be used to facilitate transitioning a team from a shared inbox to Email to Case Premium.
Additionally, this could be used during testing/training in a sandbox for populating case data from sample email messages without needing to alter any existing email server setups. This could also be used to resolve problems as a result of an outage or error condition where email messages have been captured by Salesforce but not processed by Email to Case Premium.