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554 System.DmlException: Insert failed. Email Address: invalid email address: SomeText [SuppliedEmail]

Symptoms

A case fails to be created and an email is sent to the Route Errors to Email address with a copy of the failed email attached. The error email looks similar to:

The attached message was sent to the Email Service address <e2cpremium@zzzzzzzzzzzzzz.apex.salesforce.com> but could not be processed because the following error occurred:
 
554 System.DmlException: Insert failed. First exception on row 0; first error: INVALID_EMAIL_ADDRESS, Email Address: invalid email address: SomeText: [SuppliedEmail]
 
(E2CP)

Solutions

Most of the examples shared with us were a result of spam and can be simply ignored. If you received a valid submission, the case will need to be manually created using the data in the email attached to the error notice.

You might also consider having your mail server filter out malformed email addresses or creating a rule to handle these error emails if you receive large volumes due to spam.

Status

This is by design as Salesforce requires a properly formed email address in email fields such as SuppliedEmail.

Additional Information

Support

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