554 System.DmlException: Insert (or Update) failed. ... FIELD_INTEGRITY_EXCEPTION
Symptoms
An error similar to the following is sent to the Route Errors to Email Address:
The attached message was sent to the Email Service address <e2cp@zzzzzzzzzzzzzz.in.salesforce.com> but could not be processed because the following error occurred: 554 System.DmlException: Insert failed. First exception on row 0; first error: FIELD_INTEGRITY_EXCEPTION, ......: [LookupField]
(E2CP) |
Solutions
We recommend using an Optional lookup filter. Note: If your organization has duplicate Accounts, Contacts or Leads, E2CP may be using a randomly selected duplicate that doesn’t satisfy the lookup filter criteria while another duplicate does. Configuration of Lookup Filters is not supported as a part of product support. |
Status
This is by design. |
Additional Information
See Salesforce Help & Training for information on configuring Lookup Filters. |