Attachments being replaced by Files for Lightning Experience users starting in Winter 18 release


Starting in the Winter 18 Salesforce release, Salesforce plans to deprecate the use of Attachments within the Lightning Experience, and direct users towards utilizing the more enhanced Files object. While this change specifically affects users of the Lightning Experience, Salesforce is encouraging all customers to adopt Files. In preparation for this movement, Vicasso has updated its applications to support the Files object. For additional information on the changes made to Vicasso's applications, please review the following.


Email to Case Premium:
  • On the Email to Case Premium Inbound Configuration page, a new setting has been added to allow administrators to determine whether incoming attachments should be added as Files or Attachments.
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  • On the Email to Case Premium Outbound Configuration page, two new settings have been added to support Files.
    • The "Display Existing Files From" setting determines whether Attachments, Files, or Both Attachments & Files should display in the existing section under attachments on the New Comment page.
    • The "Insert New Outbound File As" setting determines which object new email attachments on the New Comment page will be inserted into, either Attachments or Files.
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Signature Slayer:
  • An Enable Files Support setting has been added to query Files as well as Attachment records when loading the Hitlist Manager.
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Case Merge Premium:
  • A new option for the File object has been added to the Case Merge Premium settings page to allow for Files to be included in merge operations.
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Case Flags:
  • A new option has been added to the Case Flags event rules to allow for Files added through a customer community / portal to set the flag.
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Case Split:
  • Files will now be automatically included on the page users are brought to after clicking the Split button on a case record, with no special configuration required. User can choose to delete the original file from the Case Split settings page.
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Automatic Push Upgrade Schedule
ApplicationSandbox Push UpgradeProduction Push Upgrade
Case Merge PremiumSeptember 14th, 2017September 28th, 2017
Email to Case PremiumOctober 12, 2017October 26, 2017
Case FlagsOctober 12, 2017October 25, 2017
Case SplitOctober 12, 2017October 24, 2017
Signature SlayerOctober 12, 2017October 24, 2017

*Push upgrade schedule for remaining apps is to be determined.

For more information on the Files object and this change Salesforce is making, please see the following additional resources:


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