My Account | Internet Creations
Welcome, Guest.

Attachments on inbound emails are not added to cases or their emails

Summary

Attachments to emails received via Email to Case Premium are not displayed in the Attachments related list on the Case Detail page, or the inbound emails.

Details

You can choose the types of attachments you want the Email Service to accept. Available options are None, Text, Binary, or All. The default selection for Accept Attachments is "None" and this needs to be changed to "All" within the Email Service settings.
 
Navigate to Setup > Develop > Email Services and click Edit next to Email to Case Premium (or whichever name you used during initial setup). Change the selection for Accept Attachments to "All" and verify the rest of the settings match the screenshot below and click save. Attachments will now be added as configured on the Inbound Configuration in Email to Case Premium as long as they don't exceed the Salesforce attachment limits. For more information on these limits, search Help & Training for "attachment limits".
User-added image
 

Support

Open a Case