Parent Object: Case
|
Field Label / Name
|
Field Description
|
|
Case Flag Age / Case_Flag_Age
|
The total amount of time (in hours) that the current Case Flag has been active.
|
|
Case Flag Age Text / Case_Flag_Age_Text
|
The Case Flag Age decimal rendered as a eight-digit string.
|
|
Case Flag Business Age / Case_Flag_Business_Age
|
The total amount of time (in business hours) since the Case Flag was set.
|
|
Case Flag Date/Time / ViewedFlag
|
The timestamp that the Case Flag was set.
|
|
Case Flag Date/Time Hours / ViewedFlagHours
|
The Case Flag Date/Time expressed as the hours elapsed since midnight.
|
|
Case Flags Escalation Time 1 / CaseFlagsEscalationTime1
|
The date/time at which the business hours elapsed with reach Case Flag Age 1's hours. This is useful for anticipating flag changes in list views, reports, workflow, etc. Note, in most instances this is the same date/time the flag was set.
|
| Case Flags Escalation Time 2 / CaseFlagsEscalationTime2 | The date/time at which the business hours elapsed with reach Case Flag Age 2's hours. This is useful for anticipating flag changes in list views, reports, workflow, etc. |
| Case Flags Escalation Time 3 / CaseFlagsEscalationTime3 | The date/time at which the business hours elapsed with reach Case Flag Age 3's hours. This is useful for anticipating flag changes in list views, reports, workflow, etc. |
| Case Flags Escalation Time 4 / CaseFlagsEscalationTime4 | The date/time at which the business hours elapsed with reach Case Flag Age 4's hours. This is useful for anticipating flag changes in list views, reports, workflow, etc. |
|
Case Flags Age 1 Hours (1-4) / CaseTimeOffset1 (1-4)
|
The amount of hours to wait before displaying the next Age Image in the Case Flag Field.
|
|
Case Flags Business Hours / CaseFlagsBusinessHours
|
A reference to the Case Flags Business Hours record used to calculate the Case Flag Business Age. This is set automatically and should not be manipulated.
|
|
Current Business Hours / CurrentBusinessHours
|
The amount of business hours that have lapsed on the current day.
|
|
Flag / CaseFlag
|
This should be used to display the Case Flag if your organization is not using business hours.
|
|
Flag (BH) / Case_Flag_Business
|
This should be used to display the Case Flag if your organization is using business hours.
|
|
Initial Response / Initial_Response
|
Timestamp of Initial Response set the first time the Case Flag is cleared.
|
|
Initial Response Business Hours / Initial_Response_Business_Hours
|
The business hours between Date/Time Opened and Initial Response, based on the business hours assigned to the case.
|
|
Initial Response Hours / Initial_Response_Hours
|
The hours between Date/Time Opened and Initial Response.
|
|
Previous Business Hours / PreviousBusinessHours
|
The amount of business hours that have lapsed prior to the current day. This field will only be populated if a case flag was left aging at the end of an organization's business hours.
|
Parent Object: Case Flags Business Hours
|
Field Label / Name
|
Field Description
|
|
Business Hours / BusinessHours
|
The standard Business Hour record being referenced.
|
|
End Time Hours / EndTimeHours
|
The end of the business expressed as the hours since midnight.
|
|
Midnight / Midnight
|
Midnight of the current business day.
|
|
Start Time Hours / StartTimeHours
|
The start of the business expressed as the hours since midnight.
|
|
Today End Time / TodayEndTime
|
The current day's end time as defined in the standard Business Hour record.
|
|
Today Start Time / TodayStartTime
|
The current day's start time as defined in the standard Business Hour record.
|
Parent Object: Account (these are used on associated case creation to override the wizard settings)
|
Field Label / Name
|
Field Description
|
|
Case Flags Age 1 Hours (1-4) / AcctTimeOffset1 (1-4)
|
The amount of hours to wait before displaying the next Age Image in the Case Flag Field.
|