The following table describes the potential values for the Action field and the reasons they are logged.
| Value | Explanation |
|---|
| Set Flag Button | A click of the Set Flag button on a Case detail page or List view |
| Clear Flag Button | A click of the Clear Flag button on a Case detail page or List view |
| Case Created | Flag set due to the 'Set flag on case creation' option on the Wizard |
| Case Closed | Flag cleared due to 'Clear flag on case close' option on the Wizard |
| Email Received | Flag set due to the 'Set flag on inbound email' option on the Wizard |
| Email Sent | Flag cleared due to the 'Clear flag on outbound email' option on the Wizard |
| External Comment Added | Flag set due to the 'Set flag on customer or partner comment' option on the Wizard |
| Internal Comment Added | Flag cleared due to the 'Clear flag on user comment' option on the Wizard |
| Customer Attachment Added | Flag set due to the 'Set flag on case attachment' option on the Wizard |
| Task Completed | Flag cleared due to the 'Clear flag on activity/task' option on the Wizard |
| Local Automation | An action outside of the Case Flags package. For example, workflow, Apex, or a user initiated action. |
If multiple items apply within an execution thread, the first event is logged. For example, you have configured the 'Clear flag on outbound email' and 'Clear flag on user comment' option on the wizard and have a Visualforce page that inserts a comment and sends an email at the same time. The Visualforce page controller inserts the comment and then sends the email. When you use this page, the history tracking record will reflect an action of 'Internal Comment Added'.
