Parent Object: Case Flags History Tracking
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Field Label
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Field Name
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Field Description
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Business Hours in Age 1 - 4
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Business_Hours_in_Age_1 - 4
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Number of business hours spent within each flag
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Business Hours Offset
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Business_Hours_Offset
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Calculated when the flag remains set between records, this represents the total number of business hours elapsed on the Case prior to this record being created.
This is separate from Business Hours Elapsed, which tracks the time between this record and the previous one.
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Business Hours Elapsed
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Business_Hours_Elapsed
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Total business hours elapsed during this tracking record and the previous one.
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Case
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Case
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Case Record ID
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Case Flags Age 1 Hours (1 - 4)
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CaseTimeOffset1 - 4
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The amount of hours to wait before displaying the next Age Image in the Case Flag Field.
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Case Flags Business Hours
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CaseFlagsBusinessHours
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A reference to the Case Flags Business Hours record used to calculate the Case Flag Business Age. This is set automatically and should not be manipulated.
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Case Status
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Case_Status
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Status of the case at the time this History Tracking record was created.
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Case Flags History Number
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Case_Flags_History_Number
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Custom autonumber that increments on a Case by Case basis.
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End
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End
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Datetime marking the ending of tracking for this record.
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Event
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Event
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Event that triggered this History Tracking record to be created.
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Flag
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CaseFlag
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Flag icons at the time the history record is created.
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Flag (BH)
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Case_Flag_Business
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Flag icons at the time the history record is created.
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Flag Set
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Flag_Set
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References whether the flag was set (or cleared) for the duration of the history tracking record.
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Queue Id
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Queue_Id
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Id of the Queue the Case was assigned to when this record was created if assigned to a Queue.
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Start
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Start
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Datetime marking the beginning of tracking for this record.
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Hours in Age 1 - 4
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Hours_in_Age_1 - 4
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Number of hours spent within each flag
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Hours Elapsed
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Hours_Elapsed
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Number of hours on the Case at the time this record was created.
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Hours Offset
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Hours_Offset
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Total hours elapsed during this Tracking record.
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Owner Name
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Owner_Name
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Case Owner full name
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Owner
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Owner
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Owner of the Case at the time the record was created unless assigned to a Queue.
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| Action | Action_c | The action that initiated the history record creation. |