Field Label

Field Name

Field Description

Business Hours in Age 1 - 4

Business_Hours_in_Age_1 - 4

Number of business hours spent within each flag

Business Hours Offset

Business_Hours_Offset

Number of business hours on the Case at the time this record was created.

Business Hours Elapsed

Business_Hours_Elapsed

Total business hours elapsed during this Tracking record.

Case

Case

Case Record ID

Case Flags Age 1 Hours (1 - 4)

CaseTimeOffset1 - 4

The amount of hours to wait before displaying the next Age Image in the Case Flag Field.

Case Flags Business Hours

CaseFlagsBusinessHours

A reference to the Case Flags Business Hours record used to calculate the Case Flag Business Age. This is set automatically and should not be manipulated.

Case Status

Case_Status

Status of the case at the time this History Tracking record was created.

Case Flags History Number

Case_Flags_History_Number

Custom autonumber that increments on a Case by Case basis.

End

End

Datetime marking the ending of tracking for this record.

Event

Event

Event that triggered this History Tracking record to be created.

Flag

CaseFlag

Flag icons at the time the history record is created.

Flag (BH)

Case_Flag_Business

Flag icons at the time the history record is created.

Flag Set

Flag_Set

References whether the flag was set (or cleared) for the duration of the history tracking record.

Queue Id

Queue_Id

Id of the Queue the Case was assigned to when this record was created if assigned to a Queue.

Start

Start

Datetime marking the beginning of tracking for this record.

Hours in Age 1 - 4

Hours_in_Age_1 - 4

Number of hours spent within each flag

Hours Elapsed

Hours_Elapsed

Number of hours on the Case at the time this record was created.

Hours Offset

Hours_Offset

Total hours elapsed during this Tracking record.

Owner Name

Owner_Name

Case Owner full name

Owner

Owner

Owner of the Case at the time the record was created unless assigned to a Queue.