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Case Flags Release Notes 3.61 - 3.62

What's New

  • Account-Specifc Hours - Account-Specific Hours allow you to override the default hours specified on an account-by-account basis. For more information, see KB# 000001473 (3.6)
  • Flag Level 4 - A new level of flagging has been added. By default, this flag will be black after 16 hours of no case activity. (3.6)


  • The Email Message CreatedDate field is used, instead of the MessageDate field to mitigate problems caused by email servers with incorrectly configured time zones. (3.6)

Bugs Fixed

Known Issues


Case Flags


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