Case Flags Release Notes 3.63 - 3.69
Release_Notes__kav
What's New
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The Flag on a case can be cleared when Activities are created. This can be used with call logging or other tasks. A new setting has been added to the Setup Wizard to enable this feature. (3.63)
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Case Level Flags allow a specific set of hours to be used on a case by case basis. This can be done directly in the case, or through workflow rules and triggers. Note that Internet Creations does not support workflow rules and triggers. (3.68)
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Improvements
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The Initial Response Hours is set when the Case Flag is cleared. This stops the response counter when a rep indicates that a case does not require immediate attention. (3.63)
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The Previous Business Hours are cleared when the Case Flag Date/Time is modified to better accommodate manual manipulation of the Case Flag Date/Time with automation. (3.69)
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Product
Case Flags
Permalink
http://kb.internetcreations.com/?kb=000001522