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Case Flags Release Notes 3.63 - 3.69

What's New

  • The Flag on a case can be cleared when Activities are created. This can be used with call logging or other tasks.  A new setting has been added to the Setup Wizard to enable this feature. (3.63)
  • Case Level Flags allow a specific set of hours to be used on a case by case basis. This can be done directly in the case, or through workflow rules and triggers.  Note that Internet Creations does not support workflow rules and triggers. (3.68)

Improvements

  • The Initial Response Hours is set when the Case Flag is cleared. This stops the response counter when a rep indicates that a case does not require immediate attention. (3.63)
  • The Previous Business Hours are cleared when the Case Flag Date/Time is modified to better accommodate manual manipulation of the Case Flag Date/Time with automation. (3.69)

Bugs Fixed

Known Issues

Product

Case Flags

Support

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