Case Flags Release Notes 4.47 - 4.60

What's New

  • Case Flags now includes a Lightning Component which can be used to help measure how much time is elapsed/remaining per flag, review if/when flags will reach a specific color and also review Case Flags History Tracking records. [Change 00158876] (4.47-4.48)
  • Case Flags History Tracking can now perform tracking on any standard or custom field on Case, in addition to the previous tracking ability for Status and Ownership changes. [Change 00153688] (4.47)
  • Along with the ability to upload custom flag designs, Case Flags now includes the ability to select from a library of pre-packaged flag designs. These designs have been obtained from Font Awesome, an open source toolkit. [Change 00160620] (4.47)
  • New Lightning Utility Bar component for quickly viewing flagged cases. Includes list views for My Cases, My Case Team Cases, My Report's Cases, and Cases From My Queues. [Change 00163278] (4.49-4.52)


  • Users can now add multiple Company Domains on the Case Flags setup wizard. Company Domains are used to distinguish between emails from your users and those from customers when setting or clearing the flag. [Change 00162045] (4.47)
  • Case Flags Admin permission set added which includes the permissions of the Case Flags End User with access to the Setup Wizard also included. [Change 00162443] (4.47)
  • The Cases from My Queues list view in the Case Flags Utility Bar component will now include queues that the user is a member of via a group or role hierarchy. [Change 00170271] (4.58-4.59)

Bugs Fixed

  • Case Flags Utility Bar label displays correctly when only My Cases view is enabled. Previously the label would be duplicated. [Change 00167928] (4.55)
  • Flag icons will now retain the correct aspect ratio when the width and height are not equal. [Change 00168014] (4.55)
  • Resolved an issue with flag icons not displaying in the Case Flags Utility Bar component when using Firefox. [Change 00167805] (4.55)
  • Fixed an issue where Case Flags History Tracking records would not be created when closing a Case. [Change 00170507] (4.57)
  • Resolved an issue where the links to the profiles list view was incorrect if the 'Enhanced Profile List Views' setting was enabled. [Change 00171320] (4.60)

Known Issues


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