Case Flags fields are blank or contain a value of 0
Symptoms
You are reviewing a case / report where a Case Flags field is included, and the field is either blank or contains a 0. |
Solutions
This is often expected behavior, as many of the fields included in Case Flags will only be set with a value while the case is currently flagged. For additional reference, please the following knowledge articles regarding each field included in Case Flags. |