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Case Merge Premium Release Notes 3.62 - 3.70

What's New

  • Users can now edit field values on the the Master (parent) case before completing a merge [Change 00171585] (3.67)
    • Field values can be selected from other cases involved in the merge, or overridden to a completely new value.

Improvements

  • The Merge with Recent Case option will no longer include cases which have already been merged.[Change 00177953] (3.68)

Bugs Fixed

  • Fixed an issue where a merged case would find it's master case as a duplicate. [Change 00171775] (3.62)
  • Resolved a bug where having all Case record types disabled would result in the following error when attempting to merge case:
System.QueryException: No such column 'RecordTypeId' on entity 'Case'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference your WSDL or the describe call for the appropriate names. [Change 00172818] (3.62)
  • Added logic to prevent topics from being created when adding child Case Descriptions to the master Case as a Chatter post to avoid the following error:

Top level error: System.DmlException - Insert failed. First exception on row 0; first error: FIELD_INTEGRITY_EXCEPTION, Topic names can't be empty, or include more than 99 characters or a closing square bracket. [Change 00173402] (3.62)

  • Fixed issue in Lightning Experience where "Search By Text" would display results in a drop down that was too small to read any of the results [Change 00173959] (3.63)
  • Fixed issue in Lighting Console where the tab for the parent case does not refresh after a merge [Change 00173831] (3.63)
  • Performing a merge from the navigation tab in the lightning console will now correctly close the tab and redirect you to the master Case. [Change 00174647] (3.64)
  • Resolved an issue where the lightning component would occasionally display a too many SOQL queries error when attempting to refresh after a Case update. [Change 00174423] (3.64)
  • Resolved an issue in console where clicking the "Cancel" button on the merge page when coming from the Case Merge Premium "Merge" list view button would do nothing [Change 00176568] (3.67)

Known Issues

Product

Case Merge Premium

Support

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