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Case Split Release Notes 1.943 - 2.12

What's New

  • Added a tab to setup detailing the other applications within the Service Experience Suite. [Change 00185167] (1.945)


  • When splitting emails to a new case, any files associated with that email are also split. [Change 00185124] (1.945)

Bugs Fixed

  • Fixed issue where moving a related records would not automatically move other related records that are also related to the first related record (e.g. Emails and Email Attachments) [Change 00184145] (1.943)
  • Fixed issue where splitting a case would fail if the new owner does not have all required permissions [Change 00184829] (1.945)

Known Issues


Case Split


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