Cirrus Insight Compatibility
To get started go to App Setup > Cases > Buttons, Links, and Actions. Click New Button or Link, then follow the steps below for each button you wish to create.
Email to Case Premium
Case Merge Premium
Custom buttons must be added to your page layout(s) before they'll appear in Cirrus Insight.
Go to Setup > Customize > Cases > Page Layouts and select the page layout where you want to add the new custom button.