Many AppExchange applications with modern user interface enhancements rely on functionality Salesforce only makes available in the standard Salesforce user interface and the Service Cloud Console, now referred to as the Salesforce Console. For that reason, we are unable to support the classic Console tab and there are known compatibility issues.
Salesforce.com is putting all their resources into the Salesforce Console and the classic Console tab is not being maintained. As a result many of the libraries needed to properly run modern applications are not available in the classic Console tab. Since Internet Creations strives to be on the cutting edge, our applications are created to run with the latest Salesforce technology.