To add the Duplicate Detector to the Case Feed View, it is recommended you create a custom Visualforce page to display the duplicate detector in the Feed View using the following steps.
- Navigate to Setup --> Develop --> Pages and click New
- Configure the page as follows:
- Label: Duplicate Cases
- Name: Duplicate_Cases
- Description: Custom page to display the Case Merge Premium Duplicate Detector
- Visualforce Markup:
- Click Save.
- Navigate Setup --> Customize --> Cases --> Page Layouts and click Edit to any Feed Based layout where you want to add the Duplicate Detector.
- Click Feed View and scroll to the 'Other Tools and Components' subsection
- Under Custom Components click 'Add a Visualforce page'
- In the Lookup dialog search box enter 'Duplicate Cases' and click Go.
- Click on Duplicate_Cases and set the Height field to 30
- Under Choose Placement, move Duplicate Cases from Hidden to the Right Column and move it to the desired position in the list.
- Click Save.
A visual demonstration of the steps above can be accessed by clicking the link below:
https://youtu.be/qlzAZ_dsztU