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E2CP Trigger Error: ENTITY_IS_LOCKED: the entity is locked for editing

Symptoms

From: "Email to Case Premium" <first.last@yourdomain.tld> 
Date: January 14, 2014 at 11:40:38 AM EST 
 
To: "<first.last@yourdomain.tld> " <first.last@yourdomain.tld> 
Subject: E2CP Trigger Error
Reply-To: first.last@yourdomain.tld
 
Errors occurred during the case update call of the Most Recent Public 
Comment trigger. 
 
Failure Case Ids: 500xxxxxxxxxxxxxxx 
 
ENTITY_IS_LOCKED: the entity is locked for editing

Solutions

If it is expected to have Cases locked in an approval process when emails received on or sent from Cases, contact Internet Creations for assistance with disabling the error notification emails.

If it is not expected to have Cases locked in an approval process, please review and revise any approval processes on the Case object.

Status

By design, approval process record locks will prevent automation (workflow, apex, etc.) from updating records.

Additional Information

Support

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