E2CP Trigger Error: ENTITY_IS_LOCKED: the entity is locked for editing
From: "Email to Case Premium" <firstname.lastname@example.org>
Date: January 14, 2014 at 11:40:38 AM EST
To: "<email@example.com> " <firstname.lastname@example.org>
Subject: E2CP Trigger Error
Errors occurred during the case update call of the Most Recent Public
Failure Case Ids: 500xxxxxxxxxxxxxxx
ENTITY_IS_LOCKED: the entity is locked for editing
If it is expected to have Cases locked in an approval process when emails received on or sent from Cases, contact Internet Creations for assistance with disabling the error notification emails.
If it is not expected to have Cases locked in an approval process, please review and revise any approval processes on the Case object.
By design, approval process record locks will prevent automation (workflow, apex, etc.) from updating records.