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Email Relay and Email to Case Premium

Summary

You're currently using Email to Case Premium, have enabled (or are considering enabling) Email Relay and are wondering if there will be any impact to the application.

Details

Out of the box, Salesforce provides it's own mail infrastructure for sending and receiving email messages.

In certain instances, organizations may want to configure and activate Email Relay within Salesforce for outbound messages to show as originating from the organization's mail server rather than Salesforce's mail server.

Fortunately, enabling the Email Relay feature will have no impact on sending outbound messages through Email to Case Premium.

For more information on Email Relay and why an organization may consider enabling this feature, please review the following Salesforce knowledge article.

Note: Organizations which have enabled Email Relaying along with Bounce Management or Email Security Compliance will need to ensure their mail server allows relaying of emails sent from Salesforce. If this has not been set up, emails from Salesforce may not be received by the intended recipient(s).

 

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