AdditionalBCC | E2CP_AdditionalBCC__c | Stores email addresses entered on the New Comment page Additional BCC field. |
AdditionalCC | E2CP_AdditionalCC__c | Stores email addresses entered on the New Comment page Additional CC field. |
AdditionalTo | E2CP_AdditionalTo__c | Stores email addresses entered on the New Comment page Additional To field. The SuppliedEmail (Web Email) value is added automatically on case creation if a valid Contact isn't associated. |
Case Thread Id | E2CP_Case_Thread_Id__c | A formula to generate the Salesforce Case Thread Id for display on detail pages or inclusion in email templates. |
Disable Email Distribution | E2CP_Disable_Email_Distribution__c | Setting this field to true disables the Email Distribution feature on a case by case basis if Email Distribution is enabled. |
ExtraEmails | E2CP_ExtraEmails__c | Stores all email addresses on inbound emails. This data is used by Auto Create Contacts, Auto Add Case Team Members and Auto Add Contact Roles. |
HistoryText | E2CP_HistoryText__c | Contains a chronology of the most recent 25 public case comments (up to 32,000 chars) for inclusion in email templates. This field is updated when inbound emails are received and outbound emails are sent through the New Comment page. |
History Text Inc Private | E2CP__HistoryText_Inc_Private__c | The comment HistoryText including private comments. |
Knowledge Base URL | E2CP__Knowledge_Base_URL__c | URL for Knowledge Base. |
Latest Inbound BH | E2CP__Latest_Inbound_BH__c | Represents the current state of Business Hours each time a new inbound email is received through Email to Case Premium. Consider this field in your rule criteria for Auto-Response rules to send appropriate emails based on whether the current time falls inside or outside of Business Hours. |
Most Recent Private Comment | E2CP_Most_Recent_Private_Comment__c | Contains the most recent private comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record. |
Most Recent Private Comment (HTML) | E2CP__Most_Recent_Private_Comment_HTML__c | Contains the most recent private comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record. This field can store Rich Text / HTML. |
Most Recent Public Comment | E2CP_Most_Recent_Public_Comment__c | Contains the most recent public comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record. |
Most Recent Public Comment (HTML) | E2CP__Most_Recent_Public_Comment_HTML__c | Contains the most recent public comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record. This field can store Rich Text / HTML. |
SubStatus | E2CP_SubStatus__c | This field is deprecated, do not use it. |