This chart will help you understand the fields that come with the Email to Case Premium application. This information will assist in including the appropriate fields in reports and list views as well as give a broader understanding as to the purpose of each field.

 

Case Object

Field Label	API Name	Field Description
AdditionalBCC	E2CP_AdditionalBCC__c	Stores email addresses entered on the New Comment page Additional BCC field.
AdditionalCC	E2CP_AdditionalCC__c	Stores email addresses entered on the New Comment page Additional CC field.
AdditionalTo	E2CP_AdditionalTo__c	Stores email addresses entered on the New Comment page Additional To field. The SuppliedEmail (Web Email) value is added automatically on case creation if a valid Contact isn't associated.
Case Thread Id	E2CP_Case_Thread_Id__c	A formula to generate the Salesforce Case Thread Id for display on detail pages or inclusion in email templates.
Disable Email Distribution	E2CP_Disable_Email_Distribution__c	Setting this field to true disables the Email Distribution feature on a case by case basis if Email Distribution is enabled.
ExtraEmails	E2CP_ExtraEmails__c	Stores all email addresses on inbound emails. This data is used by Auto Create Contacts, Auto Add Case Team Members and Auto Add Contact Roles.
HistoryText	E2CP_HistoryText__c	Contains a chronology of the most recent 25 public case comments (up to 32,000 chars) for inclusion in email templates. This field is updated when inbound emails are received and outbound emails are sent through the New Comment page.
History Text Inc Private	E2CP__HistoryText_Inc_Private__c	The comment HistoryText including private comments.
Knowledge Base URL	E2CP__Knowledge_Base_URL__c	URL for Knowledge Base.
Latest Inbound BH	E2CP__Latest_Inbound_BH__c	Represents the current state of Business Hours each time a new inbound email is received through Email to Case Premium. Consider this field in your rule criteria for Auto-Response rules to send appropriate emails based on whether the current time falls inside or outside of Business Hours.
Most Recent Private Comment	E2CP_Most_Recent_Private_Comment__c	Contains the most recent private comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record.
Most Recent Private Comment (HTML)	E2CP__Most_Recent_Private_Comment_HTML__c	Contains the most recent private comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record. This field can store Rich Text / HTML.
Most Recent Public Comment	E2CP_Most_Recent_Public_Comment__c	Contains the most recent public comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record.
Most Recent Public Comment (HTML)	E2CP__Most_Recent_Public_Comment_HTML__c	Contains the most recent public comment, as it was typed, without any pre-pended recipients or attachments notations that may be added to the case comment record. This field can store Rich Text / HTML.
SubStatus	E2CP_SubStatus__c	This field is deprecated, do not use it.

Canned Comment Object

Field Name	API Name	Description
Active	E2CP_Active__c	Determines whether this canned comment is available to be selected. Only records where Active = True are available on the New Comment page. Active = False essentially makes the record a draft.
Category	E2CP_Category__c	Picklist for categorizing Canned Comments. Picklist values can be customized just like any pick list field in Salesforce.
Comment	E2CP_Comment__c	The text that is inserted in the Comment field on the New Comment page. Merge fields can be inserted much like in email templates using the field picker available on the edit page. (4000 chars)
Title	E2CP_Title__c	Titles are displayed in the picklist on the New Comment page and used for identification and selection purposes only. The title is not included in the comment when inserted. (100 chars)
Last Used By	E2CP__Last_Used_By__c	Captures the last User to insert the Canned Comment into a comment on the New Comment page.
Last Used Date	E2CP__Last_Used_Date__c	Captures the last time the Canned Comment was inserted into a comment on the New Comment page.
Usage Count	E2CP__Usage_Count__c	Calculates the total number of times the Canned Comment has been inserted into a comment on the New Comment page.