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Email to Case Premium Release Notes 4.27

What's New

Improvements

  • When automatically adding Case Team Members, users will be prioritized over contacts when searching by email. [Change 00116533] (4.27)
  • Forward to Case will now insert the entire email body into the case comment when the From: line does not contain an email address. [Change 00117172] (4.27)
  • Field updates performed through Workflow will no longer be overridden by field updates performed on the New Comment page. [ChangeĀ 00112055] (4.27)

Bugs Fixed

  • Articles published only in the Internal App channel are no longer included when using the Knowledge Links merge field in canned comments. [Change 00117518] (4.27)

Known Issues

Product

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