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Email to Case Premium Release Notes 5.42 - 6.13

What's New

  • The New Comment page has been updated with the Salesforce Lightning Design System (SLDS). [Change 00157802] (5.42 - 6.0)
  • The New Comment page and Timeline have been mobile optimized. [Change 00162510] (5.55-6.0)


  • When using the SLDS New Comment page, administrators can customize the fields displayed in the Case Summary section. [Change 00157802] (5.42)
  • Optimizations have been made to how Email to Case Premium strips white-space from comments created by inbound emails. [Change 00179128] (6.11)

Bugs Fixed

  • The reply address will no longer be unexpectedly added as a case team member in some cases. This avoids an email loop when distribution is enabled. [Change 00175062] (5.49)
  • Using canned comments with linked knowledge articles will no longer fail to insert in organizations having several hundred custom objects. [Change 00178196] (5.51)
  • While using the new comment page, pasting in and editing a very large comment will no longer break the character count and "Prevent Sending When Max Comment Length is Exceeded" features. [Change 00178463] (5.52)
  • Files added on the New Comment page will now be set with a visibility of "All Users", allowing community users to access these documents. [Change 00178409] (5.53)
  • Resolved issue where Save/Send buttons would remain disabled after encountering an error regarding exceeding max character count. [Change 00178463] (5.53)
  • Resolved issue where New Comment page spinner would load indefinitely after clicking the Save/Send button [Change 00178677] (5.54)
  • Case Creating email in Timeline will no longer display next to private comment inserted from Time Closed Until New Case Creation feature [Change 00178862] (6.0)
  • Resolved issue where Canned Comment attachments were not inserted into the Message Attachments section on the SLDS New Comment page. [Change 00179116] (6.11)

Known Issues

  • The SLDS New Comment page is currently experiencing an issue where template selection is not adjusting if the comment is marked as Private. This issue is expected to be resolved in version 6.13.


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