- Email to Case Premium users who also have a license to Signature Slayer can now slay images directly from the Timeline. The setting is configurable within the Timeline preferences in Email to Case Premium's setup. [Change 00184026] (6.27)
- Enhancements have been made to the Draft Comments feature. Along with saving the comment draft, drafts will also automatically save Public/Private status, recipients (and ordering), attached files, template selected, and field updates. [Change 00182192] (6.27)
- When previous drafts are loaded on the New Comment page, fields which have previously been updated will be noted on the page.
Please Note: Updates listed above apply for Lightning Experience users only.