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Error Uploading Image in Community: Can't Upload File

Symptoms

You are attempting to upload a file in your Salesforce Community and encounter the following error: Can't upload File. We can't complete the file upload. Please try again later.

Solutions

This error is related to the following Salesforce known issue.


As a workaround, please follow the steps outlined below:
 
1. Within your Salesforce Org (outside of the community), navigate to the Libraries tab and click on the "Contribute" button.

2. Select the file you want to upload from your computer.

3. On the page you're brought to after selecting your file, select the 'Publish to a shared library' bubble under Sharing and select 'Asset Library'.

4. Click the "Publish" button at the bottom of the screen.

5. Once this is successfully published, navigate back to your community.

6. Within your community, instead of selecting the 'Upload Image' button, click on the "Asset Library" button to the right to locate your newly added image. Your image should display up top, as the list is shown in chronological order.


For additional reference, please review the following knowledge article (also mentioned in the known issue).
 

Status

This error is related to the following Salesforce known issue.

Update 4/3/2018 - This error was found to be in part related to a trigger in the Case Flags application. For any users of Case Flags who experienced this error, please upgrade to the latest version of the AppExchange.

Additional Information

Support

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