How to configure your Exchange server to forward to cases to Email to Case Premium in Salesforce
By configuring your on premises Exchange server to forward messages to Salesforce you can allow your client/customers to send their cases to an address within your email domain. This article will show you how to create an address in your on premises Exchange server that will correctly forward to your Salesforce Org. The instructions below show Exchange 2010, but will be similar for Exchange 2007 as well. To begin you should have already configured an Email Service to use with email to case. You can locate this address or create one by going to the Initial Setup page 1 of Email to Case Premium Setup Wizard.. It will be similar to this: email@example.com
Mail server configuration may be specific to your business requirements. We recommend you consult with your IT provider or IT department when making any changes to your server configuration. Please note, this KB article is provided as-is and management of your internal email environment is not supported by Internet Creations.