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Flag Images Broken After Initial Case Flags Install

Symptoms

You have just installed Case Flags for the first time and flag images on cases appear to be broken.


User-added image

Solutions

This issue may occur if :

1. The Case Flags setup wizard has not yet been saved.

Please navigate to the Case Flags setup wizard in your Salesforce Organization and click the Save button either on the top or bottom of the page to see if this resolves the issue. You may need to refresh the page for the case record(s) you were previously viewing to observe the fix.

2. The affected user doesn't have access to the Documents object.

3. Your organization has just performed a Sandbox refresh.


 

Status

Additional Information

If you're continuing to experience broken flag images after saving the Case Flags setup wizard, please contact caseflags@internetcreations.com for additional support.

Support

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