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How many licenses do I need for Case Split?

Summary

You do not need to allocate a Case Split license to every user in your Org; however, each user that interacts with the Case Split application requires a license.

Details

Each user that requires the ability to split data from existing cases out into a new case (or another existing case) will need a license.
  • You can purchase 11 licenses, for example, and identify 11 specific Salesforce users that get them.
  • Sales & Marketing Users, for example, do not generally need licenses.
  • Community, Portal, and Self-Service Portal users also do not ordinarily need to be licensed.
  • A license is required for each user¬†that configures Case Split Setup Wizard.

For more information, see Assigning Licenses for Salesforce AppExchange Apps or contact casesplit@internetcreations.com.
 

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