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INSUFFICIENT ACCESS or READ_ONLY error received in Case Split

Symptoms

When a User tries to split a case with a comment they did not create, they still receive an INSUFFICIENT ACCESS or READ_ONLY error.

Solutions

Return to the Case Split Setup Wizard and enable the "Bypass Sharing and Security for Case Comment Updates" option under Additional Settings.  This will allow Users to select comments they did not create while splitting a case.

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Support

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