Knowledge Article PDFs are not attached to outbound emails
Symptoms
Solutions
Workarounds are available and they are even advantageous in some ways:
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Status
This is a known limitation in Email to Case Premium due to a limitation in the Apex Single Email method. |
Additional Information
http://boards.developerforce.com/t5/General-Development/Attaching-Knowledge-Articles-as-PDFs-in-Apex-driven-emails/td-p/208800 |