Preparing for an Instance Refresh or Migration to a new Salesforce Org
You are a customer of Internet Creations' AppExchange Apps and are preparing to go through an Instance Refresh (automatic maintenance controlled by Salesforce) or are switching to a completely new Salesforce Org as a result of a merger, acquisition, or other business reason.
For existing customers going through an Instance Refresh (previously known as an Instance Split), there is no action in general to ensure the seamless operation of Internet Creations' AppExchange Apps after your Salesforce Org moves from an existing instance (NAxx, EUxx, APxx, etc.) to a new instance. There are a few exceptions that we've enumerated in this article.
Email to Case Premium
Per Salesforce, Email to Anything (Case, Apex, Salesforce, etc.) emails are queued and processed once the maintenance is complete, but Salesforce's messaging servers have a hard limit of holding inbound emails for 24 hours. This can become an issue if the maintenance exceeds 24 hours. Any inbound emails queued for more than 24 hours will be bounced. For this reason, it is recommended that an alternate means be established to capture inbound emails during the maintenance.
If you have created custom buttons (beyond those included in the package), ensure they use relative (not absolute) paths. For details, please see the following Salesforce Knowledge Article.
Moving to a new Salesforce Org
For customers migrating to a new Salesforce Org (with a new Org ID), each of Internet Creations AppExchange Apps installed in the old Salesforce Org will need to be reinstalled fresh in your new Salesforce Org.
Each time an application is initially installed into a Salesforce Org, the Org will be provided with a 14-day free trial and 200 licenses to use. For assistance with adjusting the licensing information in your new Org (such as User Count & Expiration Date) to match that of your original purchase, please reach out to your Internet Creations Account Executive or open a case with us by sending an email to firstname.lastname@example.org.
If you require further assistance preparing for an Instance Refresh or Org Migration, please contact your Salesforce administrator, Salesforce implementation partner, or your Internet Creations Account Executive to inquire about professional services.