Removal and Replacement of the Duplicate Detector Aura component
Starting in version 5.0 of Case Merge Premium, we will no longer support the Duplicate Detector Aura components. Please read the following for instructions to transition to the new Lightning Web Components for duplicate detection.
When Salesforce first released lightning Experience in 2015, Salesforce prompted developers to create Lightning Components using the Aura framework. We updated Case Merge Premium to include an Aura-based component for duplicate case detection and reviewing recently viewed cases. Subsequently, Salesforce superseded the Aura framework with the release of Lightning Web Components in 2019. Lightning Web Components have shown many advantages, including faster performance and additional features for the platform.
Starting in version 5.0, Case Merge Premium will no longer support the original Aura-based component. Instead, we ask that all clients transition to the new Lightning Web Components packaged with Case Merge Premium.
Follow the steps outlined below to complete the transition on your Case Page Layout(s).
Repeat these steps for all Case Page Layouts currently utilizing the Aura-based component.