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Resetting the Case Flags batch job

Summary

You are using Case Flags and need to reset / change the running use for the packaged Business Hours batch job.

Details

The packaged batch job can be reset by following these instructions:
  1. Login to Salesforce as you user you'd like to run the batch job.
  2. Navigate to Setup > Installed Packages > Configure next to Case Flags.
  3. Once on the Setup Wizard, ensure that Business Hours is currently selected.
  4. Click the bubble next to Standard Hours and wait 5 seconds.
  5. Re-select Business Hours and click Save at the top of the page.
  6. Navigate to Setup > Monitor > Jobs > Scheduled Jobs and ensure the job titled "Case Flags Job" is showing submitted by the new user you are logged in as.

Support

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