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Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_OR_READONLY, Not profiled to access this Org-wide Email Address: []

Symptoms

Users receive an error when sending an email through the New Comment page. A comment may be added, but the email is not sent.

Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_OR_READONLY, Not profiled to access this Org-wide Email Address: []

Solutions

Users with Profiles that do not have access to the Organization Wide Address(es) configured in Email to Case Premium will receive this error.
  1. Navigate to Setup | Administer | Email Administration | Organization-Wide Addresses.
  2. Click Edit next to the Organization-Wide Address(es) you are using and grant access to each profile that will be adding comments and sending emails.

Status

Additional Information

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