Simple Survey Field Reference
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Survey Object| Field Label | API Name | Field Description |
|---|
| Account | simplesurvey__Account__c | Relates the Survey to an Account. | | Case | simplesurvey__Case__c | Relates the Survey to a Case. | | Contact | simplesurvey__Contact__c | Relates the Survey to a Contact. | | Net Promoter System℠ | simplesurvey__Net_Promoter_System__c | If the survey score is a six or below, this will be set to "Detractor". If the score is seven or eight, it will be "Passive". A nine or a ten will set the field to "Promoter". | | NPS® Factor | simplesurvey__NPS_Factor__c | Used in reports and dashboards to calculate the Net Promoter Score®. Set to -1 for Detractors, 0 for Passives, and 1 for Promoters. | | Rating Scale | simplesurvey__Rating_Scale__c | Either a 1-5 or 0-10 rating scale for the survey record. | | Record Owner | simplesurvey__Record_Owner__c | Relates to the User who owns the Account/Case/Contact that the survey was sent from. | | Survey Comments | simplesurvey__Survey_Comments__c | The standard text field for customer feedback in the survey landing page. | | Survey Score | simplesurvey__Survey_Score__c | The survey score itself, with possible values being between zero and ten. | | IP Address | simplesurvey__IP_Address_2__c | Records the IP Address of the survey submitter. | | Referrer | simplesurvey__Referrer__c | The URL of the page prior to the survey landing page loading. | | User Agent | simplesurvey__User_Agent__c | The user agent of the survey submitter (name, version and platform of the browser). |
Case Object| Field Name | API Name | Description |
|---|
| Survey Sent | simplesurvey__Survey_Sent__c | For tracking the most recent survey date on the Case. This field is utilized in the Simple Survey workflow extension package. |
Contact Object| Field Name | API Name | Description |
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| Survey Last Requested On | simplesurvey__Survey_Last_Requested_On__c | For tracking the most recent survey date on the Case that the Contact is related to. This field is utilized in the Simple Survey workflow extension package to prevent "survey fatigue" for Case Contacts. |
Net Promoter, Net Promoter System, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld and are being used under license. |
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