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Simple Survey now includes support for a 0-10 Net Promoter System℠ rating (1.89).
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Added a "Rating Scale" a field on Survey to indicate which rating scale was used (1-5 or 0-10), allowing for segmentation in analytics (1.91).
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Added a Dashboard and Reports for CSat by User, Net Promoter Score®, Response Rate for Cases (1.92).
Net Promoter, Net Promoter System, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld and are being used under license. |
