Sorry, an error occurred Landing Page error
When selecting an initial rating or clicking "Take our Survey" within a survey email, the Landing Page loads with the following error message, "Sorry, an error occurred."
Simple Survey captures feedback data related to standard objects and fields, such as Account, Case, Contact, and User records, or other custom object relationships.
In most instances, the "Sorry, an error occurred." error message is caused by the Simple Survey Site Guest User (the creator of Survey records) lacking sufficient access to records associated with the Survey response.
To address this issue, please select the recommended "Default Sharing and Security" option under Sharing and Security.
Optional - Custom Sharing and Security (Manual Setup Required):
While selecting "Default Sharing and Security" solves for this issue, organizations may want to define their own sharing rules for Simple Survey.
For Simple Survey users, Sharing Rules would be required on the Case, Account, User, and any other custom objects tied to the Survey response.
Step 1: Set Up a Public Group for Simple Survey
Step 2: Create the Sharing Rules
Ensure the OWD for the Contact object is set to Controlled by Parent. From there, access to the Contact will be determined by access to the Account.
Additional Sharing Rules may be needed if survey records are associated with other / custom objects (e.g. Project, Asset, etc.).
If you're continuing to encounter the Landing Page error message after following the instructions outlined above, try creating individual Sharing Rules for any object tied to Surveys (e.g. Case, Account, Opportunity, Project, etc.).
Please note, instructions on configuring custom sharing rules are provided as-is. Internet Creations support is unable to provide assistance with the configuration of custom sharing rules. If selecting the recommended "Default Sharing and Security " option resolves the error, the issue will be considered resolved.
Further customization can be performed by your Salesforce Administrator, Consulting Partner, or Internet Creations on a professional services basis. If interested, please send an email to email@example.com.
While mostly encountered due to the Sharing and Security configuration, the "Sorry, an error occurred" error is used for all issues encountered with survey submission.
If the "Default Sharing and Security" option is selected and you continue to encounter a "Sorry, an error occurred" error message, please open a case with Internet Creations support for further troubleshooting assistance.