Tasks/Activity items being created on cases processed by E2CP
Email to Case Premium creates a Task for the email message that initially creates the case. However, as the case activity continues, subsequent email messages will not create tasks.
As a first step, make sure that you are running the latest version of Email to Case Premium available on the AppExchange. If you are on the latest version and still see tasks being created for inbound messages, please check the following:
Note: Using the Answer Customer action to send an email will also result in a new task record. Unfortunately, deleting the task does delete the corresponding email. This is standard Salesforce behavior.
If the issue persists, please open a case with Internet Creations Support.