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The apex class E2CP.ProcessMessage failed due to: System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, CaseTrigger

Symptoms

You are using Email to Case Premium and you receive an error handling email with a message similar to the following: The apex class E2CP.ProcessMessage failed due to: System.DmlException: Insert failed. First exception on row 0; first error: CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY, CaseTrigger...

Solutions

This error is a result of an issue stemming from a local trigger in your Org labeled "CaseTrigger". Most organizations will create a main trigger on the Case object labeled "CaseTrigger" to help handle automation on case creation / update which cannot be handled declaratively.

Internet Creations product support is unable to provide assistance with issues caused by custom triggers which reside outside of the package. We can however provide further assistance through paid Professional Services.

For further assistance, please contact the developer of your local trigger, providing s/he with the full error email you had received, or your Internet Creations Account Executive to inquire about professional services. 

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