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Troubleshooting Record Type Assignment in Email to Case Premium



To troubleshoot Record Type assignment issues in Email to Case Premium, check the following:
  1. The Record Type(s) are Active.
  2. The context user (specified in Setup > Develop > Email Services > Email to Case Premium > [your routing address]) has profile permissions to the desired Record Type(s).
  3. The Record Type Setting (in Setup > Customize > Cases > Support Settings) is configured to "Keep the existing record type"
  4. The Record Type is configured for the "To Address" on the Email to Case Premium Inbound Configuration settings.


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