UNKNOWN_EXCEPTION, INVALID_TYPE: IsInboxTermsOfUseAccepted FROM SalesforceIqUser WHERE InternalUserId ^ ERROR at Row:1:Column:61 sObject type 'SalesforceIqUser' is not supported.
Symptoms
Email to Case Premium Sending a comment/email from the packaged New Comment page results in the following error: Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: UNKNOWN_EXCEPTION, INVALID_TYPE: IsInboxTermsOfUseAccepted FROM SalesforceIqUser WHERE InternalUserId ^ ERROR at Row:1:Column:61 sObject type 'SalesforceIqUser' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.: [] Change Case Ownership Plus Changing the Case Owner with the "Send Notification Email" checkbox populated results in the following error: SendEmail failed. First exception on row 0; first error: UNKNOWN_EXCEPTION, INVALID_TYPE: IsInboxTermsOfUseAccepted FROM SalesforceIqUser WHERE InternalUserId ^ ERROR at Row:1:Column:61 sObject type 'SalesforceIqUser' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.: [] |
Solutions
This is related to the following Salesforce Known Issue, expected to be fixed as part of a Spring '20 patch release.
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Status
This is related to the following Salesforce Known Issue, expected to be fixed as part of a Spring '20 patch release. |
Additional Information
From our testing, this issue occurs when the following conditions are met.
<apex:page controller="SingleEmailMessageTest"> <apex:form > <apex:inputText html-placeholder="Email Address" value="{!emailAddress}"/> <apex:commandButton action="{!sendEmail}" value="Send Email"/> </apex:form> </apex:page>
Salesforce IQ is retiring on March 12, 2020.
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