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Case Owner is not receiving email notifications when a new comment is added to a case
The Case Owner is not receiving email notifications when a new comment is added to a case.
Article #1175 • Troubleshooting • Last Updated: 
UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record
Occurrences of this issue became more common starting on 8/13/2013 when Salesforce's inbound email infrastructure was upgraded increasing the concurrency of emails passed along to the Force.com platform. The likelihood of encountering this error increases with the concurrency of emails received and automation that runs for each email received. Please see the details below for additional information.
Article #1993 • Troubleshooting • Last Updated: 
Update failed ... INSUFFICIENT_ACCESS_OR_READONLY, insufficient access rights on object id:....
Users without System Administrator permissions receive an insufficient access rights error when they click the Take Ownership button.
Article #1458 • Troubleshooting • Last Updated: 
CANNOT_EXECUTE_FLOW_TRIGGER - The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID 301XXXXXXXXXXXX
You are performing an operation with an Internet Creations application and experience an error similar to the following: CANNOT_EXECUTE_FLOW_TRIGGER - The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID 301XXXXXXXXXXXX
Article #3871 • Troubleshooting • Last Updated: 
Attachments being replaced by Files for Lightning Experience users starting in Winter 18 release
Starting in the Winter 18 Salesforce release, Salesforce plans to deprecate the use of Attachments within the Lightning Experience, and direct users towards utilizing the more enhanced Files object. While this change specifically affects users of the Lightning Experience, Salesforce is encouraging all customers to adopt Files. In preparation for this movement, Internet Creations has updated its applications to support the Files object. For additional information on the changes made to Internet Creations' applications, please review the following.
Article #3921 • FAQ & How To • Last Updated: 
NO_MASS_MAIL_PERMISSION, Single email is not enabled for your organization or profile
When sending an email from the New Comment page, an error is displayed and the email fails to send. This commonly occurs in sandbox environments with Access to Send Email defaulting to "System Only".
Article #1590 • Troubleshooting • Last Updated: 
Default Case Owner is Not Set as Expected
With the Email to Case (standard) functionality in Salesforce, cases were automatically assigned to a user or queue. With Email to Case Premium, there are cases that are not getting assigned as they were previously.
Article #1178 • Troubleshooting • Last Updated: 
How Do I Upgrade an AppExchange App?
You can update an AppExchange app by visiting the AppExchange listing, clicking the "Get It Now" button, and following the prompts—just like a fresh installation. The AppExchange will detect a currently installed version and will add or update only the new components.
Article #1398 • FAQ & How To • Last Updated: 
Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_OR_READONLY, Not profiled to access this Org-wide Email Address: []
When non-administrator users try to add a comment and send an email they receive the following error. The comment is added, but the email is not sent. Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_OR_READONLY, Not profiled to access this Org-wide Email Address: []
Article #1188 • Troubleshooting • Last Updated: 
Preserving comment spacing and line breaks in HTML emails (Visualforce and Custom)
Case Comments are text only fields and don't merge well in HTML email templates. When you try to merge a text field with special spacing and line breaks, they will be lost because HTML requires tags to accomplish such formatting.
Article #1012 • FAQ & How To • Last Updated: 

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