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Case Owner is not receiving email notifications when a new comment is added to a case
The Case Owner is not receiving email notifications when a new comment is added to a case.
Article #1175 • Troubleshooting • Last Updated: 
UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record
Occurrences of this issue became more common starting on 8/13/2013 when Salesforce's inbound email infrastructure was upgraded increasing the concurrency of emails passed along to the Force.com platform. The likelihood of encountering this error increases with the concurrency of emails received and automation that runs for each email received. Please see the details below for additional information.
Article #1993 • Troubleshooting • Last Updated: 
INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id
Users may receive an error message that includes "INSUFFICIENT_ACCESS_ON_CROSS_REFERENCE_ENTITY, insufficient access rights on cross-reference id" if they do not have both Read and Write access to a given case.
Article #1172 • Troubleshooting • Last Updated: 
Update failed ... INSUFFICIENT_ACCESS_OR_READONLY, insufficient access rights on object id:....
Users without System Administrator permissions receive an insufficient access rights error when they click the Take Ownership button.
Article #1458 • Troubleshooting • Last Updated: 
CANNOT_EXECUTE_FLOW_TRIGGER - The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID 301XXXXXXXXXXXX
You are performing an operation with an Internet Creations application and experience an error similar to the following: CANNOT_EXECUTE_FLOW_TRIGGER - The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID 301XXXXXXXXXXXX
Article #3871 • Troubleshooting • Last Updated: 
Attachments being replaced by Files for Lightning Experience users starting in Winter 18 release
Starting in the Winter 18 Salesforce release, Salesforce plans to deprecate the use of Attachments within the Lightning Experience, and direct users towards utilizing the more enhanced Files object. While this change specifically affects users of the Lightning Experience, Salesforce is encouraging all customers to adopt Files. In preparation for this movement, Internet Creations has updated its applications to support the Files object. For additional information on the changes made to Internet Creations' applications, please review the following.
Article #3921 • FAQ & How To • Last Updated: 
How Do I Upgrade an AppExchange App?
You can update an AppExchange app by visiting the AppExchange listing, clicking the "Get It Now" button, and following the prompts—just like a fresh installation. The AppExchange will detect a currently installed version and will add or update only the new components.
Article #1398 • FAQ & How To • Last Updated: 
Can Users be blocked from accessing the standard Send an Email screen?
In some environments it might be desirable to require users to exclusively use the New Comment page supplied with Email to Case Premium to send emails as opposed to having access to the Send an Email page that is built-in to Salesforce.
Article #1029 • FAQ & How To • Last Updated: 
Case not created: System.QueryException: List has no rows for assignment to SObject
You are processing emails via Email to Case Premium and receive an email with the following error message: An error occurred while trying to deliver the attached email. You may wish to report the following information to the owner of e2cpremium@xxxxxxxxxxxxxx.apex.salesforce.com. The apex class E2CP.ProcessMessage failed due to: System.QueryException: List has no rows for assignment to SObject
Article #2006 • Troubleshooting • Last Updated: 
NO_MASS_MAIL_PERMISSION, Single email is not enabled for your organization or profile
When sending an email from the New Comment page, an error is displayed and the email fails to send. This commonly occurs in sandbox environments with Access to Send Email defaulting to "System Only".
Article #1590 • Troubleshooting • Last Updated: 

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