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Case Owner is not receiving email notifications when a new comment is added to a case
The Case Owner is not receiving email notifications when a new comment is added to a case.
Article #4371 • Troubleshooting
CANNOT_EXECUTE_FLOW_TRIGGER - The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID 301XXXXXXXXXXXX
You are performing an operation with an Internet Creations application and experience an error similar to the following: CANNOT_EXECUTE_FLOW_TRIGGER - The record couldn’t be saved because it failed to trigger a flow. A flow trigger failed to execute the flow with version ID 301XXXXXXXXXXXX
Article #4407 • Troubleshooting
UNABLE_TO_LOCK_ROW, unable to obtain exclusive access to this record
Occurrences of this issue became more common starting on 8/13/2013 when Salesforce's inbound email infrastructure was upgraded increasing the concurrency of emails passed along to the Force.com platform. The likelihood of encountering this error increases with the concurrency of emails received and automation that runs for each email received. Please see the details below for additional information.
Article #4423 • Troubleshooting
HTML / Rich Text Support for Email to Case Premium
Email to Case Premium currently relies on the use of Case Comments, and Salesforce does not support rich text (HTML) in case comments nor do they have any immediate plans to incorporate rich text into Case Comments. Since our last major release of this application, the product team at Internet Creations has devoted a heavy focus on evaluating rich text capabilities for Email to Case Premium. Starting in version 5.00 of Email to Case Premium, Internet Creations has added functionality to support Rich Text (HTML) on the packaged New Comment page. For more information on the setup, features, and limitations, please see the details outlined below.
Article #4712 • FAQ & How To
Prevent Case Creation from Specific Email Addresses
You are using Email to Case Premium and would like to prevent inbound emails from specific email addresses (spam addresses) from creating cases in your Salesforce Org.
Article #4885 • FAQ & How To
Update failed ... INSUFFICIENT_ACCESS_OR_READONLY, insufficient access rights on object id:....
Users without System Administrator permissions receive an insufficient access rights error when they click the Take Ownership button.
Article #4393 • Troubleshooting
System.LimitException: Too many SOQL queries / Too many DML statements
You are working with an Internet Creations application and encounter an error similar to the following: System.LimitException: Too many SOQL queries / System.LimitException: Too many DML statements
Article #4307 • Troubleshooting
How many licenses do I need for Simple Survey?
The Salesforce platform requires that any active Salesforce user associated with a survey requires a license. In addition, the platform requires a license for any user that views a survey record, any user that creates a report containing survey data, and any user with a system administrator profile to configure Simple Survey. In addition, you will need a single license for the Force.com Site Guest User which covers all external survey respondents.
Article #4763 • FAQ & How To
You have reached the maximum number of 15 object references
You are attempting to edit / add cross-object formula fields in your Org and encounter the following error: You have reached the maximum number of 15 object references on 'Object Name'
Article #4317 • Troubleshooting
Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_OR_READONLY, Not profiled to access this Org-wide Email Address: []
When non-administrator users try to add a comment and send an email they receive the following error. The comment is added, but the email is not sent. Sending e-mail with new comment failed: SendEmail failed. First exception on row 0; first error: INSUFFICIENT_ACCESS_OR_READONLY, Not profiled to access this Org-wide Email Address: []
Article #4357 • Troubleshooting

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